Frequently asked questions

One flat price — no per-user fees, no add-on charges for texting or route optimization. Your whole crew is included. See the pricing section on the home page for the current number.

Yes. The home page has a live demo — a pretend company (Evergreen Lawn & Snow Care) loaded with real-looking routes, customers, and invoices so you can click through everything before you buy.

No. It's a subscription you can cancel anytime, or a one-time license for the standalone version.

The crew app does — it's built offline-first. Crews see their whole day, take photos, and mark stops done with zero signal; everything syncs when they're back in coverage. The office side needs a connection (or your office network, for the standalone version).

Yes — the Import screen reads CSV files, and the Settings page walks you through it. Your clients, properties, and price lists all come over.

Yes — QuickBooks Online connects directly, and QuickBooks Desktop gets an .iif export file it can import. Both are in Settings.

A setup wizard walks you through it: company name, your owner login, then it offers to load a practice company so you're not staring at empty screens. Clear it all from Settings when you're ready for real data.

Open Employees, create the person, and tap the crew-app install link — it installs on any phone like an app, straight from your server. No app store, no accounts to buy.

Every company gets a public quote link (/quote/yourcompany) — paste it on your website, Facebook, or door hangers. Requests land in Leads. Estimates go to the customer's portal where they sign and approve online.

Two ways: a flat default price per service, or a rate matrix — price by lot size (5–10k sq ft = $55, and so on). Measure lots right on the satellite map from the client’s page. Want the market baseline first? Try the free mowing price calculator — real prices by ZIP code.

Dispatch → Move day. One click moves every unworked stop to a new date, can shift the customers' future visits too, and can email every affected customer automatically. A rain-risk banner on the board warns you before the day arrives.

The dispatch Map view shows stops-per-mile and dollars-per-mile per crew. 'Sort by drive order' reorders stops shortest-drive-first.

Open the completed stop → Proof. You get timestamps, GPS, site weather, and the crew's photos. Hit 'Copy customer link' or 'Email to customer' and send them the branded record.

Three ways, all built in: batch-mark payments on the Payments screen, save a customer's card for autopay (Settings → Payments), and let the past-due reminder emails chase invoices for you.

Measure a lawn on the satellite map (client page → Measure lot), set rate tiers on the Services screen, and every estimate prices itself. Reports show dollars-per-hour by crew so you can see which work actually pays.

Yes — Dispatch → Print route sheet. Every crew, every stop, numbered in order, with addresses and notes.

Yes — that's the point. The day's stops are on the phone before they leave. Everything they tap queues up and syncs automatically when signal comes back.

Yes — the dispatch board shows each crew's last-seen location during the workday.

Only if you allow it. Set a geofence around your yard in Settings and the clock only works inside it.

Yes — Settings has a 'crews see the work, not the prices' toggle.

Send them the install link again from Employees — it installs fresh and signs them in. No data lives only on the old phone; everything syncs to the office.

Close it fully and reopen. Still stuck? Reboot the computer once — that restarts the app's local service.

Check Employees — make sure they have an app login created and the password was shared correctly. Crew accounts only open the field app, not the office screens.

Check Comms — every message shows whether it sent or failed. Email needs a working address on the client card; text messaging needs Twilio connected in Settings.

Check Trash (in the sidebar). Deleting in Lawn Service IQ parks records in Trash first — restore them there.